Faq

1. What ingredients are used in your products?
Our products contain high-quality ingredients selected for their effectiveness and safety. You can view the full list of ingredients on each product page or on the packaging.

2. Are your products tested on animals?
No, we are committed to being cruelty-free. Our products are developed and tested without animal testing, in accordance with current regulations.

3. Are your products suitable for sensitive skin?
Yes, many products in our range are formulated for sensitive skin. We recommend checking product descriptions or contacting our customer service team for personalized advice.

4. Do you offer certified organic or natural products?
Yes, we offer a selection of certified organic and natural products. These items are clearly identified on our website and carry the appropriate certifications.

5. How can I choose the right product for my skin type?
We recommend consulting the detailed descriptions of our products, which indicate the skin types they are suitable for. For personalized recommendations, don’t hesitate to contact our customer service team.

6. How can I place an order online?
To place an order, add the desired products to your cart, then follow the on-screen instructions to complete your purchase. You will need to create an account or log in to complete the transaction.

7. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. The available options will be displayed during checkout.

8. Can I modify or cancel my order after placing it?
Once the order is confirmed, it is usually not possible to modify or cancel it. However, please contact our customer service team as soon as possible to see if an exception can be made.

9. What are the delivery times and shipping fees?
Delivery times vary depending on your location and the shipping method chosen. Shipping fees are calculated at checkout and depend on the total order amount and destination.

10. Do you ship internationally?
Yes, we offer international shipping to many countries. Available options and associated fees will be displayed during the checkout process.

11. What is your return policy?
If you are not satisfied with your purchase, you can return unused products within 30 days of receiving them for a full refund. Return shipping costs are the customer's responsibility unless the product is defective or we made an error.

12. How can I return a product?
To return a product, please contact our customer service team for detailed instructions and a return authorization. Make sure the products are in their original condition and packaging.

13. How long does it take to receive a refund after a return?
Once the return is received and inspected, the refund will be processed within 5 to 10 business days. The amount will be credited to the original payment method.

14. How can I contact customer service?
You can contact our customer service team via email at support@veganic-growth.com, Monday to Friday, from 9 am to 6 pm.

15. Where can I find information on current special offers and promotions?
Information on our special offers and promotions is available on our homepage in the "Special Offers" section. You can also subscribe to our newsletter to receive the latest updates and exclusive offers.